Refund policy

Return & Refund Policy

At Oribite, customer satisfaction is our priority. As our products are health and wellness supplements, we maintain strict quality and hygiene standards. Please read our Return & Refund Policy carefully before placing an order.

Returns

Due to the consumable nature of our products, we do not accept returns once an order has been delivered.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

Damaged during transit
Defective
Different from the item you ordered

please notify us within 48 hours of delivery by emailing support@oribite.com.

To help us process your request quickly, please include:

Order ID
Customer name
Clear photographs of the product, packaging, and shipping label
A brief description of the issue

Requests received after 48 hours of delivery may not be eligible for review.

Refunds & Replacements

Once your request has been reviewed and approved, we will provide either:

A replacement product, or
A full refund, depending on the nature of the issue and product availability.

Approved refunds will be processed to the original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

The following are not eligible for return or refund:

Products that have been opened, used, or partially consumed
Products returned without prior approval
Requests made after 48 hours of delivery
Orders where the product has been damaged due to improper handling or storage after delivery
Orders placed incorrectly by the customer (unless otherwise required by applicable consumer laws)