Shipping policy

Shipping Policy

Effective Date: August 1, 2026

At Oribite, we strive to ensure that your orders are processed and delivered in a timely, secure, and efficient manner. Please read our Shipping Policy carefully to understand our order processing, delivery timelines, and shipping procedures.

1. Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.
Orders are processed only on business days (Monday to Saturday), excluding public holidays.
Once your order is confirmed, you will receive an order confirmation email and/or SMS containing your purchase details.
During peak sales, festivals, or promotional events, order processing may require additional time.

2. Shipping & Delivery Timelines

Domestic Shipping (India)

Estimated delivery time: 3–7 business days from the date of dispatch.
Delivery timelines may vary depending on your location, courier partner, and local service availability.

International Shipping

Estimated delivery time: 7–15 business days from the date of dispatch.
International deliveries are subject to customs clearance and local regulations, which may extend delivery timelines.

Please note that all delivery timelines are estimates and should not be considered guaranteed delivery dates.

3. Shipping Charges

Shipping charges are calculated automatically during checkout based on the delivery location, package weight, and order value.
Any applicable shipping charges will be displayed before payment is completed.
Oribite may offer free shipping on eligible orders or during promotional campaigns. Such offers are subject to the applicable terms and conditions and may be withdrawn without prior notice.

4. Order Tracking

Once your order has been dispatched, you will receive a shipment confirmation via email and/or SMS containing:

Tracking number
Courier partner details
Tracking link (where available)

Customers can use the tracking information to monitor the status of their shipment in real time.

5. Shipping Address

Customers are responsible for providing complete and accurate shipping information, including:

Full name
Delivery address
Landmark (if applicable)
Contact number
PIN/Postal code

Oribite shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

6. Failed Delivery & Returned Shipments

If an order cannot be delivered because of:

Incorrect or incomplete shipping address
Recipient unavailable after multiple delivery attempts
Refusal to accept the package
Failure to collect the shipment from the courier

the package may be returned to Oribite.

In such cases:

Additional shipping charges may apply for re-dispatch.
Refunds, where applicable, will be processed after deducting shipping and handling charges.

7. International Orders

For international shipments:

Customers are solely responsible for any customs duties, import taxes, VAT, clearance charges, or other government-imposed fees applicable in the destination country.
Oribite has no control over customs procedures and cannot predict or guarantee customs processing times.
Delays caused by customs authorities are beyond our control and do not qualify for compensation.

8. Lost or Damaged Shipments

If your shipment is:

Lost during transit,
Delivered in a damaged condition, or
Missing items upon delivery,

please notify us within 48 hours of the delivery date (or expected delivery date for undelivered shipments) by contacting support@oribite.com.

To help us investigate the issue promptly, please provide:

Order ID
Photographs of the package and product (if damaged)
Description of the issue

We will coordinate with our courier partner to investigate the matter and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.

9. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Severe weather conditions
Natural disasters
Public holidays
Transportation disruptions
Government restrictions
Customs inspections
Courier operational delays

Oribite shall not be held liable for delays arising from such circumstances.

10. Partial Shipments

In certain situations, multiple products in an order may be shipped separately due to inventory availability or logistics requirements. Customers will be informed if an order is fulfilled in multiple shipments.