Eligibility
You can request a refund or replacement within 7 days of delivery if your order arrives damaged, defective or incorrect, or is past its expiry date.
Refund Policy
We want you to be happy with every order. Here's how returns and refunds work at Oribite.
Last updated: October 20267-day returnsFrom the date of delivery
Refund to sourceOriginal payment method
5 to 7 business daysAfter we approve your refund
How to request a refund
Contact us
Send your order number and a short description of the issue, with photos if the item is damaged.
We review
We'll reply with next steps within 1 to 2 business days.
Get refunded
Approved refunds go back to your original payment method.
Opened & used products
For health and safety reasons, we can't accept returns of opened or used supplements, unless the product is faulty or incorrect.
Damaged, defective or wrong items
Please contact us with your order number and clear photos of the product and packaging. We'll send a replacement or refund once we've checked the issue.
How refunds are paid
Approved refunds are sent to your original payment method. It can take 5 to 7 business days to show in your account, depending on your bank.
Cancelling an order
You can cancel an order before it ships by contacting us as soon as possible. Once it has shipped, it can't be cancelled.
Shipping costs
Original shipping charges are refunded only if the issue was our mistake. International customs duties and taxes are not refundable.
Need help with a return?
Tell us your order number and what went wrong. We'll sort it out.
Contact us